Refund policy

Returns & Refunds Policy

At Wicker & Bloom we take great pride in the quality of every item we produce. Each piece is fulfilled to the highest standard and dispatched with care.

Your Right To Cancel

Under the UK Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving any reason. To exercise this right please contact us at admin@wickerandbloom.com within 14 days of receiving your order.

Returning Your Order

Once you have notified us of your wish to cancel, you have a further 14 days to return the item to us. Items must be returned in their original condition and packaging. The cost of return postage is the responsibility of the customer unless the item arrives damaged or faulty.

Refunds

Once we receive your returned item and confirm it is in its original condition, we will process your refund within 14 days. Refunds will be issued to your original payment method. Original delivery costs are included in your refund as delivery is free with all Wicker & Bloom orders.

Damaged or Faulty Items

If your print arrives damaged or faulty please contact us within 48 hours of receiving it at admin@wickerandbloom.com with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.

Contact

For all returns and refund enquiries please contact us at admin@wickerandbloom.com. We aim to respond within 2 business days.